Shipping Policy

Last updated: October 02, 2025 · Scope: Furniture only · Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Vintzytee designs and builds solid-wood furniture and supports every delivery across the countries above. This page explains how Vintzytee fixes issues and how shipping works for furniture orders. All amounts are shown in USD, and customers pay nothing at delivery—import taxes, duties, brokerage, and customs processing are included at checkout (DDP where eligible).

How Vintzytee packs and ships furniture

Vintzytee prepares each hardwood piece for rough handling with rigid boards, dense foam, and reinforced corners. Large panels carry clear “This Side Up” arrows to guide handlers. Small items go by parcel carrier, while larger or heavier pieces move on specialized furniture freight. At checkout, Vintzytee shows the full payable amount in USD (freight, handling, fuel, taxes, duties, brokerage where applicable). There is nothing to pay on delivery.

Notes for clarity:

• Estimated window: Checkout displays an estimated delivery range based on lead time + transit.

• U.S. sales tax: State/local U.S. sales tax appears at checkout where required and is included in the USD total.

• Incoterm: DDP (Delivered Duty Paid) for eligible international destinations—no customs charges at the door.

• Payments: No COD. Accepted methods are shown at checkout (major cards, PayPal, supported wallets), always charged in USD.

• Address verification: Carriers validate addresses. If details are incomplete or restricted, Vintzytee will request corrections before dispatch to avoid delays.

Where Vintzytee delivers

Vintzytee ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.
Vintzytee cannot deliver to PO Boxes, APO/FPO/DPO, or select remote territories such as Puerto Rico, Guam, U.S. Virgin Islands, and certain outlying islands in Europe or Australia. A standard street address is required for safe truck access and lift handling.
If an address is outside the list above, has vehicle restrictions, or involves tight stairs or elevators, contact Vintzytee in advance so options and any third-party add-on services can be reviewed.

Carriers and service levels

Parcel networks: UPS, FedEx, USPS (limited small U.S. parcels), and DHL Express for international routes serving the countries above.
Furniture freight (LTL): Bulky or heavy pieces ship on liftgate trucks with curbside delivery (ground level at the driveway or curb). Curbside service does not include in-home placement, stairs, assembly, or packaging removal. Freight partners typically call or text to schedule a window. Palletizing and stretch-wrap may be added for protection.
Signature control: For select high-value consignments, an adult signature (18+) may be required; the tracking email will indicate when this applies.
Additional details: Parcel carriers generally make up to 3 attempts before holding at a local facility or access point; IDs may be required for pickup where applicable. If “Authority to Leave” is granted where available, risk transfers after a successful scan at the delivery point (not available when signature is required).

Lead time vs. transit time

Lead time is the period before pickup used for inspection, packing, and labeling.
Transit time begins after the carrier picks up the shipment.
Business days are Monday–Friday (CST). U.S. federal holidays are excluded. International lanes may require extra time for security and customs. Severe weather, local holidays, labor actions, or network backlogs can add 1–3 additional business days. Address changes after dispatch may require a reroute fee and can delay delivery.
Cut-off: Orders confirmed before 2:00 PM CST usually enter processing the same business day.

Rates and timeframes (USD, furniture only)

All amounts below appear at checkout. Flat rates and free-shipping thresholds are fully inclusive. Recipients pay nothing at the door.

Furniture specifics: Solid wood is dense and often oversized, so carriers may use dimensional weight. Dining tables, media units, and other case goods commonly ship LTL with liftgate and cargo insurance. Multi-item orders may be split into separate cartons to reduce risk. Where helpful, cartons are banded on a single pallet. Vintzytee subsidizes part of the freight, and the reinforced packing and total due are shown clearly at checkout.

Taxes, duties, and customs (international)

For deliveries to UK, FR, DE, ES, IT, BE, PT, AU, and CA, Vintzytee ships DDP (Delivered Duty Paid). Import VAT/GST, duties, brokerage, and customs processing are included in the checkout total in USD. Do not pay the driver. If anyone requests payment at delivery, contact Vintzytee immediately.
U.S. orders: Applicable state/local sales tax appears at checkout and is included in the USD total.
Documentation: Commercial invoice, packing list, and HS codes are provided with each international shipment to support fast clearance.

Order processing and dispatch

Most furniture moves into final checks and packing within 1–2 business days.
Orders confirmed before 2:00 PM CST usually begin the same business day. Later confirmations start the next business day.
Pre-order or made-to-order pieces depart after completion; the order confirmation shows an estimated ship-by date.
If a cart contains items with different lead times, Vintzytee may ship ready items first or hold to consolidate. The confirmation will state which method applies.
Support hours: messages receive a reply within 1 business day (Mon–Fri, CST).
Fraud & verification: For account security, Vintzytee may request order verification (e.g., address or payment checks). Lack of response may delay dispatch.

Origin and staging facility

13613 Defiance Pass, Austin, TX 78717 is Vintzytee’s primary dispatch point for furniture to the U.S., UK, FR, DE, AU, ES, CA, IT, BE, and PT.
Terminal holds: Freight terminals can typically hold consignments for 3–5 business days; storage fees beyond that window are billed at carrier cost.

Access, placement, and assembly

Many items ship partially disassembled to protect weight-bearing components and simplify setup. An illustrated guide and a basic tool (often an Allen key) are included. Typical assembly time is 20–30 minutes with two adults working on a clean, soft surface.
If a building has tight turns, limited elevators, gated entries, stair carries, or truck restrictions, notify Vintzytee before shipment so options can be arranged. Room-of-choice placement, stair carries, packaging haul-away, and exact-time appointments are available as upgrades quoted at third-party rates.
Possible carrier-cost fees include missed freight appointments, liftgate refusals, address corrections after dispatch, and re-delivery. If refusal is due to visible carrier-caused damage noted with the driver, Vintzytee will handle the claim and no re-delivery fees apply.

Tracking and updates

When a shipment leaves 13613 Defiance Pass, Austin, TX 78717, Vintzytee emails a confirmation with a tracking link. Please allow 24–72 hours for scans to appear. International pallets may show “label created” until a terminal assigns the freight. If there is no movement after 72 hours, contact Vintzytee so the carrier can be checked.
Status visibility: The Estimated Delivery range in the tracking page updates as carriers scan through hubs.

Damage, loss, or other issues

Inspect packages at delivery. If an item arrives damaged, notify Vintzytee within 72 hours and include the order number with clear photos or a brief video of the outer carton, inner packing, and affected areas. Note visible damage with the driver when possible and keep all packing until next steps are confirmed.
For small cosmetic issues, Vintzytee can often send replacement parts or a touch-up kit quickly.
If tracking shows no progress for 7+ days, or delivery has not occurred within 14 business days from ship date, contact Vintzytee. Once the carrier confirms loss, Vintzytee will ship a replacement at no charge or issue a full refund in USD.
Refused or undeliverable shipments caused by repeated missed appointments or incorrect addresses may return to sender. Vintzytee can re-ship after the address is verified and any return, storage, or re-delivery fees are paid at cost.

Changes and cancellations

Orders that have not entered packing or shipped can be canceled—reach out as soon as possible, ideally within 24 hours of purchase. After handoff to the carrier, cancellation is not available. After delivery, refer to Vintzytee’s Return & Refund Policy.
For international orders to UK, FR, DE, ES, IT, BE, PT, AU, or CA, cancellation is not available once customs clearance is complete. Address changes requested after dispatch may incur reroute fees and delays.

Need help?

Vintzytee support replies within 1 business day (Mon–Fri, CST) via the site contact form or [email protected]. For order-specific questions, include the order number and delivery address.

Address: 13613 Defiance Pass, Austin, TX 78717

Phone: +1 (512) 689-1231

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST